What is quality assurance? Is it the same as quality control? Companies often get these two terms confused. Quality control is a subset of quality assurance. Quality assurance focuses on all the processes that can affect quality. While quality control’s main focus is inspection. Again this is a subset of quality assurance.

A robust quality assurance program maintains processes for assuring quality from sales to shipping to service.

Quality assurance is every employee’s responsibility, not just inspectors. Your organization is better off empowering all employees to be responsible for their quality. “Quality at the source” is the main focus for progressive companies. An organization should spend its time and money on ensuring that all employees have the tools and knowhow to perform their tasks and be able to inspect their work.

For a free no obligation consultation contact Vincent Zottola at vzottola@tqsservices.com. You can also visit our website at tqsservices.com. We offer a series of online internal auditor courses.