In today’s business environment, organizations are required to demonstrate conformance to internationally recognized standards such as ISO-based management system standards to ensure the needs and expectations of their customers are consistently met.
These standards have been developed to provide the foundation for developing and implementing the necessary processes and activities needed to achieve this goal. Once consistent operations have been achieved, organizations are now asking themselves how to optimize their management system. Encouraging controlled proactive risk-taking and establishing process related key performance indicators is the key to achieving improved performance.
To truly Utilize Management System Standards to Achieve organizational excellence” an organization should:
- Take a “holistic approach” to conformance and improvement
- Identify Critical Success Factors to evaluate process performance
- Ensure the management system is integrated into the daily operating system