Effective August 1, 2026. This policy applies to online-training courses and other digital products or services sold by TQS Services, LLC.
Digital purchases are final
All sales are final once digital access is provided. Online training is delivered electronically and is not a physical product that can be returned. Course access is licensed to the registered participant under the Terms and Conditions.
Digital access is considered provided when an account is enrolled or course credentials are issued. Content is considered accessed when the participant opens a lesson, plays or downloads course material, begins an assessment, or uses a completion certificate.
Incorrect course or participant
If you purchased the wrong course or assigned it to the wrong participant, contact TQS Services promptly and before any course content is accessed. TQS Services may transfer or correct unused access at its discretion. A correction is not guaranteed and is not available after content has been accessed.
Duplicate charges and billing errors
Contact TQS Services promptly if the same purchase appears to have been charged more than once or if the charged amount does not match the order confirmation. TQS Services will investigate verified billing errors and correct or refund an erroneous charge when appropriate.
Access and technical problems
Contact TQS Services for assistance if paid access was not delivered or a platform problem prevents use of the course. The participant must provide a reasonable opportunity to diagnose and correct the issue. A refund may be considered if TQS Services cannot provide the purchased access within a reasonable time, subject to applicable law.
Refunds are not provided for a change of mind, failure to schedule or complete training, failure to earn a passing score, an incompatible device or browser, an organization network restriction, or loss of access caused by credential sharing, copying, redistribution, fraud, or another violation of the Terms.
Group and multi-participant purchases
Each participant requires an individual registration. Unused group seats may be reassigned only with TQS Services approval and before credentials are issued or content is accessed. Issued or used seats are non-refundable.
Approved refunds
If TQS Services approves a refund, it will normally be returned to the original payment method. Payment processors and financial institutions control when the credit appears, and processing time may vary.
How to request help
Contact TQS Services with the purchaser name, order number, course, and a brief description of the request. Do not send passwords or full payment-card information. Contacting TQS Services first may allow a billing or access problem to be resolved more quickly.
Legal rights
Nothing in this policy limits any refund, cancellation, or consumer right that cannot lawfully be waived. If applicable law requires a different result, TQS Services will follow that requirement.