High levels of quality are essential to achieve Company business objectives. Quality should remain a focus of Company products and services. High quality is not an added value; it is an essential basic requirement. Quality does not only relate solely to the end products and services a Company provides but also relates to the way the Company employees do their job and the work processes they follow to produce products or services. The work processes should be as efficient as possible and continually improving. Company employees constitute the most valuable resource for improving quality. Each employee in all organizational units is responsible for ensuring that their work processes are efficient and continually improving.
Top management should provide the training and an appropriate motivating environment to foster teamwork both within and across organizational units for employees to improve processes.
Ultimately, everyone in a Company is responsible for the quality of its products and services. In essence a company’s quality policy should be “Quality at the Source”.